Want to work with us? Below is a list of the vacancies at UNTAG! 

E-Commerce employee

About the job:

The quickly-growing marketing team at UNTAG is looking for an E-commerce jack-of-all-trades that can function as an essential factor in expanding our online presence. By getting to work on a range of tasks within the domain of E-commerce you will be given the chance to share your experience and develop your skills within a small but driven team. 

Your tasks will consist of: 

  • Placing and optimising content and products in our webshop;
  • Thinking about and improving our Shopify webshops (technical knowledge is a plus, but no coding knowledge is required);
  • Setting up and maintaining our marketplaces;
  • Setting up email marketing campaigns using Klaviyo;
  • Offering support with B2B marketing activities;
  • Actively think about and contribute to Social Media content;
  • Executing SEO-tasks;

Job requirements:

  • You’re experienced in E-commerce and are passionate about growing our online shops;
  • Experience with Shopify webshop maintenance is a plus;
  • You are fluent in both Dutch and English;
  • Fluency in other languages is a plus;
  • Accuracy and analytical thinking are among your strengths;
  • You are enthusiastic, open-minded, communicative, commercial and customer friendly;
  • Working independently and multitasking come easy to you.

What we offer:

You will join a friendly and close-knit team within an informal working environment. We offer you an annual contract with an attractive salary and pension scheme. We strive for flexibility and offer the option of working both part-time (at least 3 working days per week) and full-time. Coaching and guidance are a given for us, so that you can get the best out of yourself. If you live a little further away, we are easily accessible by both public transport and private transport. We offer compensation for your travel costs or even a full reimbursement of public transport.

A little more information about us:

UNTAG makes corrective underwear and swimwear for people who occasionally or always want to change their gender. As the sister of a trans man, CEO Danaë experienced the difficulties trans people face before, during and after their transition up close. In 2004 she developed the first FtM binder and the UNTAG collection now offers a wide variety of products for trans women, men and children. We deliver to both private individuals and retailers all over the world through our online store www.untag.com.

UNTAG has grown into a thriving company with a dedicated team. The mission is still the same as when Danaë made her first binder in 2004: to create gender-affirming items that celebrate every gender expression - with high-quality fabrics and a great eye for detail and comfort.

Are you ready to contribute to our unique brand and growing global community? Please send your application with CV and motivation letter to personnel@untag.com for the attention of Natascha.

We’re looking forward to meeting you! 

 

Customer Service Employee

About the job:

As a Senior Service you are the point of contact for the UNTAG service team. Customers can contact us via all possible digital channels, social media, or the old-fashioned way by telephone. These questions can range from “What is the track and trace code of my package?” to “My trans son wants to order his first binder and I am unsure which product to choose and which size is right for him”. Whatever the question, our team is ready to answer the questions as quickly, smoothly and understandingly as possible.

It is your job to monitor the various channels, actively cooperate and ensure that all our customers receive the best possible response to their question as quickly as possible. You identify bottlenecks within the department and look for workable solutions together. You also ensure that all returns are processed properly. You use UNTAG's systems and resources and have close contact with other departments and the fulfillment center to find the right answers for the customer. You see it as a challenge to exceed customer expectations and actively think about possible improvements to reduce questions in the future or organize processes more efficiently.

Your tasks:

  • Resolving more complex customer queries and escalations;
  • Monitoring customer satisfaction;
  • Searching for solutions and initiating improvements when necessary;
  • Communicating with other departments within our company to enhance service for our customers.

Job requirements:

  • Minimum of 1 year of work experience in a similar role;
  • Excellent communication skills, both verbally and in writing;
  • Dutch and English proficiency, both verbally and in writing;
  • Proficiency in other languages is a definite advantage;
  • You possess empathy and are solution-oriented;
  • You are open-minded;
  • You are proficient with computers and quickly adapt to systems;
  • You thrive in a dynamic environment and can adapt swiftly.

What we offer:

You will join a friendly and close-knit team within an informal working environment. We offer you an annual contract with an attractive salary and pension scheme. We strive for flexibility and offer the option of working both part-time (at least 3 working days per week) and full-time. Coaching and guidance are a given for us, so that you can get the best out of yourself. If you live a little further away, we are easily accessible by both public transport and private transport. We offer compensation for your travel costs or even a full reimbursement of public transport. 

A little more information about us:

UNTAG makes corrective underwear and swimwear for people who occasionally or always want to change their gender. As the sister of a trans man, CEO Danaë experienced the difficulties trans people face before, during and after their transition up close. In 2004 she developed the first FtM binder and the UNTAG collection now offers a wide variety of products for trans women, men and children. We deliver to both private individuals and retailers all over the world through our online store www.untag.com.

UNTAG has grown into a thriving company with a dedicated team. The mission is still the same as when Danaë made her first binder in 2004: to create gender-affirming items that celebrate every gender expression - with high-quality fabrics and a great eye for detail and comfort.

Are you ready to contribute to our unique brand and growing global community? Please send your application with CV and motivation letter to personeel@untag.com for the attention of Natascha.

We’re looking forward to meeting you!