Returns Policy
At UNTAG, we are committed to providing our customers with the highest quality products. If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund.
To be eligible for a return, the items must be in their original condition and packaging. This means that the items have not been damaged, soiled, washed, altered or worn and that all tags or labels are still attached to the item. Prosthetics must be returned in the original packaging for hygienic reasons. If the item has been used or damaged, it will not be eligible for a return.
Tailor made products cannot be fully reimbursed. When these are returned, only the costs of the standard product will be reimbursed.
Return information
Returning from within the EU:
To initiate a return, please register your return via our return portal. There you can create a return label for your return.
1. Go to: https://untag.myreturnspage.com/returns
2. Enter your order number and e-mail address to start the return process.
3. Select the items you want to return, select the correct quantity, and choose your return reason. Add a comment if necessary.
4. Choose your preferred shipping method. You will be charged a small amount of money to create your return label.
5. Check your details and confirm your return.
6. Choose a payment method to pay for your return label.
7. Pack your product in the original box or other sturdy packaging. Make sure to add an indication of your name and order number in your return package.
PLEASE NOTE: If you are returning an item internationally, please state 'RETURN GOODS' clearly on the parcel. This is to prevent your parcel from being stopped by customs. If your parcel is claimed by customs and we don't receive your parcel we are unable to process your return.
We cannot process the return without an indication of origin, so make sure to state your name or order number.
8. Send your return package with the correct carrier.
If you do not want to use our return portal, you can return your package at your own expense to:
UNTAG/INTIME
Staarten 21
5281PK Boxtel
The Netherlands
Make sure to include your name and order number in the return package.
Returning from outside the EU:
Please contact us first at service@untag.com before returning your item. We’ll help you find the best solution.
Thank you for your understanding and patience while we work on a better returns solution.
Refund
If you have returned your items in good condition, we will refund the amount paid or settle the amount paid within 30 days. We will refund your money using the same payment option you used to pay for your purchase. If you paid with a credit card, we will refund the amount to the credit card that was used to pay.
If you have any questions or concerns about our shipping & returns policy, please don't hesitate to contact us at service@untag.com