Shipping

At UNTAG, we understand the importance of timely and reliable delivery of your orders. We work with different carriers to make sure your parcels are delivered as fast as possible. Once you've placed your order you will receive a tracking code via e-mail. We always ship our packages discreetly and without any visible logos or brand names. We only show the required postal code, house number and city as the sender details.

Shipping costs

We offer free shipping on all orders above €75 within the Netherlands, €100 for Belgium, Germany, and Luxembourg. For orders below €100 and for other countries a shipping fee will be applied. These shipping costs will be calculated at checkout. 

For international orders, the shipping fee will vary based on the destination of the order. This price will be indicated at checkout.

Unfortunately, due to current safety and regulatory restrictions, we are unable to make deliveries to countries experiencing political conflicts. Despite our discreet shipping methods, our packages are being held up at customs in certain countries. Consequently, we can no longer offer shipping to these destinations. If you find that you are unable to select your country at checkout, it means that we are no longer able to deliver to your location. We understand this may cause inconvenience and appreciate your understanding in this matter.

Delivery time

We aim to dispatch all our orders within the same day during weekdays when ordered before 23.45. Delivery times for orders within the Netherlands are typically 1-2 business days. Delivery to Belgium and Germany takes 2-5 working days after dispatch. Delivery to all other European countries takes 5-8 business days.

Shipments outside Europe may take 8-16 business days to ship. Please note that your shipment might experience some delay at customs.

If you choose to have a product delivered by registered mail or to another address, additional costs will be charged. Please make sure that your name and address are filled in completely and correctly so that the postal company can deliver your package without any problems.

Carriers

Depending on the country you are ordering from you will be shown different carriers that can ship your parcel. The carriers we work with are: 

• PostNL
• DPD
• DHL
• GLS
• UPS
• FedEx
• Deutsche Post

You will be able to choose a carrier at checkout.

Customs and export 

For the delivery of your order outside the European Union, you may have to pay customs duties and/or excise duties. This depends on the country of destination. Costs may also vary from country to country. We have no control over the possible costs charged by the respective customs authorities. These costs are your responsibility. It is also possible that customs services will open your package for inspection. Although we want to protect your privacy as best as possible, an inspection by customs services is beyond our responsibility. It can happen that the delivery of a package may be delayed by a customs inspection. For more information, please contact the customs office of the destination country. For countries outside the EU, we are required to attach an overview of the products in the package to the outside of the parcel.